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Student Complaint (Grievance Procedure)

Complaints are defined as any student concern regarding the school programs, services, or staff. A student who has a concern about a school-related issue is encouraged to schedule a conference with the school director to find resolution. If an issue is not resolved to a student’s satisfaction through the conference, the student can file a formal complaint in writing with the school director who will formally investigate the complaint, take appropriate action, and provide a written response to the student by the 10th business day after the formal written complaint is received by member of the school faculty or staff.

Note: A conference with the director is not required before a student files a formal written complaint.

NOTIFICATION OF COMPLAINT TO THE TEXAS WORKFORCE COMMISSION

A student who is dissatisfied with the school director’s response can file a complaint with the Texas Workforce Commission:

TEXAS WORKFORCE COMMISSION

CAREET SCHOOLS AND COLLEGES, ROOM 226T

101 EAST 15TH STREET

AUSTIN, TEXAS 78778-0001

PHONE: (512) 936-3100

Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at:

Texasworkforce.org/careerschools.

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